Hello and welcome to our site,
For technical support involving issues or questions about how to use the plugin you are already using, within 24 hours, Monday through Friday. We prioritize those tickets above general non-support questions. We are in the Eastern U.S time zone and have limited hours on the weekends .
For other non-support questions such as feature request or pre-sales questions we will respond as soon as possible usually within the same time frame as above.
Thanks again for your interest!
Neah Plugins team.
Neah Plugins Team
If this is related to a plugin you are already using, please provide the following information. This will greatly help us respond to your question:
- Please include the plugin settings from WooCommerce->Settings->General. A screen shot or just the first couple of settings.
- The version numbers of WordPress and WooCommerce, PHP and our plugin.
- Please specify if you are using the free version and / or the paid version.
- If possible include the URL of the website in question and that can help us to research and test and provide faster support. It would be great if you can provide a copy/paste version of the error message or a link to a screenshot.