Hello and welcome to our site,
For technical support involving issues or questions about how to use the plugin you are already using, within 24 hours. We prioritize those tickets above general non-support questions. Our support hours are Monday through Friday, 8:30 AM to 6 PM EST.
For other non-support questions such as feature request or pre-sales questions we will respond as soon as possible usually within the same time frame as above.
Thanks again for your interest!
Neah Plugins team.
If this is related to a plugin you are already using, please provide the following information. This will greatly help us respond to your question:
- Please include the plugin setttings. A screenshot would be great. Generally we always need the settings to answer or solve the problem.
- The version numbers of WordPress and WooCommerce, PHP and our plugin.
- Please specify if you are using the free version and / or the paid version.
- If possible include the URL of the website in question that can help us to research and test and provide faster support. It would be great if you can provide a copy/paste version of the error message or a link to a screenshot.